Shipping policy

Shipping Policy – Saisons

At Saisons, we strive to process and ship your orders as quickly and efficiently as possible.

Processing Times

  • Orders are typically processed within 1 to 3 business days after the order is placed.

  • During periods of high volume or holidays, processing may take up to 5 business days.

Shipping Times

  • Shipping times vary depending on your location.

  • For orders, estimated delivery time is 5 to 10 business days from the date of shipment.

  • Please note: delays may occasionally occur due to postal service disruptions, weather conditions, or customs processing.

  • Once your order has been dispatched by our team, we're unable to cancel make changes, or issue a refund.

Shipping and processing timeframes provided at checkout and in order confirmations are estimates only. Saisons is not liable for delays resulting from circumstances beyond our control, including but not limited to high order volume, carrier delays, customs processing, or other shipping complications. Refunds and returns will not be issued on the basis of extended shipping or delivery times. 

Tracking Information

Once your order has been shipped, you will receive an email with your tracking number so you can follow your package every step of the way.

If you do not receive your tracking email within 5 business days of placing your order, please check your spam/junk folder or contact us at hello@saisonsbeauty.com

Important Notes

  • Saisons is not responsible for delays caused by postal carriers, weather events, or incorrect shipping information provided at checkout.

  • Saisons is not responsible for items lost or stolen, or misplaced after an order has been delivered to you, signed for by an authorized recipient, or left in a delivery location you expressly approved. This includes packages accepted on your behalf by an authorized reception desk or mailroom.

  • Please ensure your shipping address is accurate when placing your order. We are unable to reroute packages once they have been shipped.

Failed Delivery & Returned Shipments

  • If a courier is unable to complete delivery after multiple attempts and the package is returned to us as a result, this does not qualify for a refund. In these cases, we will arrange to reship the item to the correct address; however, please note that incorrect or incomplete address details provided at checkout may result in additional shipping costs, which will be the customer's responsibility. As failed deliveries and reshipments already incur added costs on our end, we are unable to offer refunds for orders that are returned to us due to delivery issues, including but not limited to incorrect addresses, missed delivery attempts, or unclaimed packages.
  • Saisons is not responsible for parcels sent to an incorrect or incomplete address if the shipping address provided at checkout was entered incorrectly or missing required details; it is the customer's responsibility to ensure the accuracy and completeness of their shipping address at the time of purchase.

 

Need Help?

If you have any issues with your delivery or have questions about your order, our support team is here to help.
📧 Contact us at hello@saisonsbeauty.com