Refund policy
Return & Refund Policy – Saisons
At Saisons, we are committed to delivering quality beauty products that our customers love. Please read our return and refund policy carefully before making a purchase.
General Returns
We offer a 14-day return policy, which means you have 14 days from the date your order was delivered to request a return.
To be eligible for a return:
🩷 The item must be unused, unopened, and in its original packaging.
🩷 The item must be in the same condition you received it.
🩷 You must provide a receipt or proof of purchase.
🩷 Photo/video evidence of the issue is required and must be sent to hello@saisonsbeauty.com for review before we approve the return.
❗️We do not accept returns based on personal preference.
Returns are only accepted for items that arrive damaged, defective, or incorrect.
We also do not accept returns on:
🩷 Used or opened products
🩷 Items returned without prior email approval
🩷 Products requested to be returned after the 14-day window
Due to the hygienic and safety nature of our products, we are unable to accept returns on any items that have been opened or used. This applies to both individual and multiple item purchases, as we cannot verify whether products have been handled, tested, or compromised once they leave our facility. For this reason, all sales are considered final. Refunds or replacements are only issued in cases where items arrive damaged, broken, or leaked during transit.
No Exchanges
We do not offer exchanges.
All sales are final unless your item qualifies for a return as outlined above.
Shipping Costs
🩷 Customers are responsible for return shipping costs.
🩷 We recommend using a trackable shipping method. Saisons is not responsible for lost or undelivered return packages.
Refunds
Once we receive and inspect your return, you will be notified via email regarding the status of your refund.
If approved, a refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at hello@saisonsbeauty.com
Subscription Policy
When you purchase a subscription you'll receive repeat deliveries.
Your payment details will be stored securely and you'll be charged for each of these deliveries.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it before the auto-renew date.
Your order confirmation emails have links to your order. You can manage your subscription from there.
Please note that once you have signed up for a subscription and your order has been renewed, we are unable to issue a refund for that billing period. If you wish to cancel your subscription, please ensure you do so before your next renewal date to avoid being charged. Alternatively, you can email us directly and we will cancel the subscription on your behalf.
Processing & Shipping Delays
Due to the popularity of our products, we occasionally experience high-volume order periods where demand significantly exceeds our normal capacity. During these peak times, processing and shipping timelines may be longer than usual as we work diligently to fulfill every order as quickly as possible. By completing your purchase, you acknowledge and agree that delays caused by high order volumes do not constitute grounds for a refund, dispute, or chargeback. We appreciate your patience and understanding during these periods and remain committed to getting your order to you as soon as possible.
For all return-related inquiries, contact us at:
📧 hello@saisonsbeauty.com